Privacy Policy

Effective Date: February 26, 2025

GSB Electric Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gsbelectric.com, use our contact forms, or communicate with us via phone, email, or text message. Please read this policy carefully. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information You Provide: When you fill out our contact or quote request form, we collect the information you voluntarily provide, including:

  • First and last name
  • Email address
  • Phone number
  • Street address, city, state, and ZIP code
  • Whether your request is residential or commercial
  • Service timeline preferences
  • Project description and details

Automatically Collected Information: When you visit our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience on our website, analyze site traffic, and understand where our visitors come from.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide quotes for electrical services
  • To schedule appointments and coordinate service delivery
  • To send you text messages regarding your request, appointment updates, service information, promotions, and offers (if you have opted in)
  • To communicate with you via email or phone about your project
  • To improve our website, services, and customer experience
  • To comply with applicable laws and regulations

3. Text Message (SMS) Communications

By submitting our contact form and opting in to receive text messages, you consent to receive recurring automated text messages from GSB Electric Co. at the phone number you provide. These messages may include:

  • Responses and follow-ups related to your service request
  • Appointment confirmations, reminders, and updates
  • Service-related notifications
  • Promotional offers, discounts, and company updates

Messages may be sent using an autodialer or prerecorded voice. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from us unless you opt in again.

Help: For assistance, reply HELP to any text message or contact us using the information provided below.

Carriers: Supported carriers include but are not limited to AT&T, Verizon, T-Mobile, Sprint, and all major US wireless carriers. Carrier charges may apply for text messages.

No Mobile Information Sharing: We do not share your mobile phone number or any information collected through our SMS program with third parties or affiliates for their marketing or promotional purposes. All data collected from SMS opt-ins is used solely for the purposes described in this Privacy Policy.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with website hosting, scheduling, SMS messaging services, and business operations, provided they agree to keep your information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. If you opt out of text messaging, we will retain your opt-out preference to ensure we do not send you further messages.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access, correct, or delete your personal information
  • The right to opt out of text message communications by replying STOP
  • The right to opt out of promotional email communications by using the unsubscribe link in our emails
  • The right to request information about the data we have collected about you

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites or services, such as our online booking platform. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

GSB Electric Co.
6101 Hopeton Ave, Baltimore, MD 21215
Phone: 410-999-5991
Email: [email protected]
Website: gsbelectric.com